Great
As I was traveling in the Tulsa area I stopped in to buy my wife a Mother's day gift from Route 66 Harley shop. When I walked through the door there sat the Cosmic Orange CVO Road Glide I had been admiring for some time (along with all other available colors). I had ridden a twin to this bike at Bikes Blues and BBQ last year at the Harley test ride trailer. Since then I had made a few attempts to purchase one from my local shop but no deal, they don't get that many CVOs there anyway. And because I travel through five states I also tried to deal at several other shops to no avail. I had all but given up because I had a very nice 2009 Ultra Classic that had many upgrades and the other dealers didn't seem to want to talk a trade. Well, on May 10th the stars must have been lined up or it was just my lucky day - or I think I found a dealer that appreciated my business. I began to visit with Mo, I actually had two bikes to trade so I really didn't think I would walk out that day owning a brand spanking new 2013 CVO Cosmic Orange Road Glide, but that's exactly what I did. I knew the dealership had a fairly recent change in ownership, I didn't realize what an outstanding dealership it has become. I have received the best treatment before and after the sale than I have ever experienced anywhere - period. Sarah, Matt, Mo, and Patrick is who I worked with mostly, they always greet me when I walk in, they are very pleasant and professional and they really know their business. I stop in to visit with them every chance I get. I am one happy customer, not just because I bought the bike there but because of the high level of service and excellent treatment after the sale, that's almost unheard of this day and time. A friend of mine could see how excited I was about the dealership, so he drove over from Arkansas and he too walked out with a new CVO Ultra Classic. We drove a little, we saved a lot, made some new friends and we found exactly what we wanted. Oh - Happy Mother's day Honey!
Pete, Conway AR
One happy customer
I bought my new 2013 Street Glide from you guys yesterday. And I must say the sales and service people where the best help that I could ask for. I went to another dealership and they tried to get me to buy a bike that I did not want. I walked into your store and was greeted and asked what I was looking for. Went I told them they took me right to the style of bike that I asked about. Terrrell was the guy that helped me. He showed me the bike and went over some of the features that were on it and how they all worked.And once I made up my mind on which one to get he even gave me a ride to the bank so that I could get the cashier check to pay for it. I had a adjustable backrest installed which did not take long at all. When I was ready to leave he went over the features again to make sure I understood them all. And earlier today he called to check and see how I liked it and if I had any more questions about anything. Three is not a lot of salesman that would do that once the sell is done. I would recommend anybody that was looking for a harley to shop at your dealership. I will be back to add things to my bike. Thank you very much one happy customer.
Daniel, Cleveland OK
Customer service is a priority
Purchased my first Harley on August 10th from Route 66 in Tulsa. Just wanted to share a few words about my experience… It was fantastic. Absolutely no pressure whatsoever from the sales crew. Terrell Wallace was a champ, and a pleasure to deal with. Terrell answered every question that I had, and a few I didn't realize I needed answered, due to my lack of experience and knowledge. Need to give Sarah a plug too, she was very well schooled when it comes to the accessory end of the business, gave me a tour of the shop and let me listen to a couple different bikes to finalize my plans for an exhaust upgrade. The guys in finance knew their job as well, and further explained various high points of the warranty. Can't forget Kathy, she tolerated me trying on "every" pair of glasses in the store, helmets too. I've since returned to the store to pick up a pair of highway pegs, the sales guy took me out to the shop so I could see various pegs on bikes. Point I make, it's not just the 20K dollar sale that gets the red carpet treatment, the same approach to customer service applies even to the $200 pegs. Customer service is a priority… it shows.
Bart, Collinsville OK
Thank God
I wanted to buy my dream bike, a 2014 Street Glide. I was at the Bikes, Blues & BBQ bike run and stopped in at the local Harley dealership to just look around and we got to talking and they made me a decent offer on the bike. I am a loyal customer and told them I was tempted to buy it from them but I would have to go and buy it from the dealership in Joplin because I have bought my last 3 Harley's from them. Long story short, the Joplin dealership didn't even try to come close to the deal that the guy's in Rogers made me, as you can imagine, I was very upset that a place that I bought 3 bikes from & all of my accessories, clothing for me & my family, and anything else that has Harley-Davidson on it would not even try to deal with me. A friend of mine told me to try Tulsa, thank GOD for my friend's advice. I called Route 66 and talked to Terrell Wallace and about a hour later I was on my way to Tulsa to buy my dream bike. It was the best experience I have ever had at a Harley dealership. The whole staff was very friendly & interested in my needs for my bike. They have the best selection on bikes, accessories, clothing and everything else that I have seen at dealerships. They are the best in my book. Thank you Route 66 for making my dreams come true.
Gabriel, Commerce OK
Great Service Dept
I went to look and compare prices, they wanted to sell a bike but weren't pushy. We made the deal, came back the next day to pick it up and my son-in-law ended up buying a bike. Since then I have been back several times buying accessories and am always treated like they need my business. The service dept. Has been great to work with and the whole staff actually act like they like what they do and want to help. I will continue to shop here until someone gives me a serious reason not to.
Ken, Vian OK
Live Free Or Die…
5/25/14
Great selection of motorcycles and finance options. Service department is fast and informative. My service tech David has kept me in the loop of all modification done to my new Road King. I feel like I am truly part of the process. Thanks to Jody in sales,Steve in service and David the tech "for the horse power"…
Steven, Terlton OK
Great buying experience
No high pressure and very laid back. Dominique was awesome!!!
Larry, Colcord OK
Overall our experience was very good
My wife and I came in just to look around. I was told that if we had any questions feel free to ask. We found a 2012 Ultra Classic that we both like our salesman Jody was very helpful with our questions.Not once did he try to pressure us into buying. we weren't really sure if we wanted to buy but he worked out a deal for us that made everyone happy and we left with a bike. Overall our experience was very good.
Anonymous
They are the best!
They treated me with respect and as a family member. I would recommend others and friends and family to buy their Harley Davidson at Route 66 Harley Davidson because they are the best!
Anonymous
Attaboy
A SUPER Attaboy for Russ, once again! After advising me that my list of need P/N's were obsolete, he went MUCH further and provided me with a list of possible H.D. dealers who showed those part numbers in stock. Within 45 minutes, I had contacted 5 dealerships {from Maine to California} and located the NEEDED parts, even at generous discounts for helping these dealers get rid of this obsolete stock. Thanks again, Russ, for always doing much more than would be normally expected. Now, it I could just register an application for Parts tech{I was Parts and Service Manager for EASYRIDERs {sic} of Tulsa and Service manager for Scooter's in Collinsville as well as Parts salesman and sadly, Service Writer and was offered Parts Manager for Indian of Tulsa. Please do NOT hold that against me! I have extensive parts experience and am A.S.E.Certified Parts Technician{although that is automotive}with more than 20 years experience. I am retired, but quite willing to work cheap and handle the most mundane assignments and hours. Ask Russ about me IF there is ever another opening. Thanks again for the incredible service!
Joe, Broken Arrow OK
Feel like family
Great group of people from start to finish. They make you feel like family.
Michael, Edna KS
Great service all around
Great service all around from Chip in sales who had the perfect ride waiting for me when we got there, an awesome Fat Boy Lo! Ashley in MotorClothes took great care of my wife and I getting rigged out with a jacket and helmet. Derek in finance then wrapped up the deal faster than I could blink. It was pouring down rain that day so they had the bike delivered to my house the next day. Ken showed up the next day and offered to answer any questions I might have come up with overnight. All in all we were treated fantastic. Highly recommend Route 66 Harley-Davidson and all their staff.